Terms, cancellation and refunds

Lumitra QR (qr.lumitra.co) is operated by Marlin Jai Pohl, Grumbkowstr. 6, 13156 Berlin, Germany (sole proprietor; Lumitra QR is a business name). Contact: marlin@lumitra.co. Full details in the Impressum.

Lumitra QR provides dynamic QR codes: short links whose destination you can change at any time, optionally on your own domain, with scan analytics. Plan quantities and features are as shown on the pricing page.

Codes on the free plan (on qr.lumitra.co) keep redirecting indefinitely. Codes on a custom domain require an active plan; if a plan ends, they keep redirecting for a 7-day grace period and then show a neutral pause page until the plan is reactivated. Nothing is deleted when a plan lapses.

All prices are final prices in euros. As a small business under § 19 UStG (Kleinunternehmerregelung), no VAT is charged or shown. Payment processing is handled by Stripe; charges appear as LUMITRA QR.

Pro and Business renew automatically, monthly or yearly per your choice at checkout, until cancelled. You can cancel at any time with effect from the end of the current billing period: by email to marlin@lumitra.co from your account email, or through the Stripe-hosted billing link in your receipt emails. After cancellation your account falls back to the free plan; your platform codes keep working, and custom-domain codes follow the grace rules above.

Lifetime is a one-time purchase and never renews.

If you are a consumer in the EU, you have the statutory 14-day right of withdrawal from the day the contract is concluded. To exercise it, a clear statement by email to marlin@lumitra.co is enough; we then refund all payments received for the withdrawn contract without undue delay using the original payment method.

If you ask us to start the service immediately (which happens when your paid features are activated at checkout), and the service is fully performed, the right of withdrawal expires with full performance; for ongoing subscriptions we deduct a proportionate amount for the period already provided.

Beyond the statutory rights: if the paid features did not work for you in the first 14 days of a new subscription, write to marlin@lumitra.co and we refund the payment in full. Something looks wrong on a charge? Contact us first; billing mistakes are corrected without a fight. Formal card disputes are handled through Stripe.

The service must not be used for unlawful content, phishing, or misleading redirects; such codes are disabled and the account may be terminated. We may change these terms with reasonable notice by email; if you disagree, you can cancel as described above.